Dental Practice Management: How To Manage Patients Who Come To You After Visiting Another Dentist?

Written by Dr.Pranav Agale


Being a managment consultant puts me in a position to interact with many dentists. It is my personal observation that most of the dentists practicing in the same location have negligent interaction with each other; in fact some of them even go as far as criticizing the other in front of patients. Unfortunately not many understand that this attitude & communication gap not only damages their practice but also curtails their own respectability.

 

WONDERING HOW DOES THIS DAMAGE PRACTICE?

When you consider a dentist practicing in your locality as your rival and don’t have a healthy and cordial professional relationship; your patient takes advantage of this situation. In fact, you might have experienced such situation - a patient comes to you & claims that Dr. A is charging X amount for a procedure, which is of course substantially less than what you are charging. The possibility is that Dr. A might have quoted more than what the patient tells you, but due to fear of losing the patient, you may reconsider the treatment charges.  


HOW TO MANAGE SUCH PATIENTS?

When a patient comes to you after visiting another dentist, do not look down upon him. It is a patient’s right to have a second opinion. Here's how you should deal with the patients who say, "Wo dusre doctor sahab ki fees to kam hai!"

 

1. Recognize that the treatment plan may differ from dentist to dentist, like judgment may differ from court to court.

2. Instead of jumping to the conclusion that the other dentist is a novice, explain that the difference may be due to the difference in the treatment plan.

3. Do not indulge in criticizing the other dentist, but recheck your own diagnosis.   

4. You should only state that it was the other doctor’s opinion and this is your own opinion. 

 

This attitude makes you stand out and seem more respectable and professional. If you respect your fellow dentists and have a healthy professional relationship; you have equal chances of treating patients without compromising treatment charges.  

 

 

Things can be totally different; all it needs is the right approach and a proper management. 

Be The Change You Want To See: Happy Dentistry! 

If you have any "!deas" on how to deal with such situations then please feel free to comment below.

 

 

About Author

Dr.Pranav Agale is director of Viva LifeCare Pvt. Ltd. & DentistFriend.com is his brainchild. He is an MBA & holds experience in branding and marketing.  


 


 

Cover Image courtesy: Google Images

BlogAll

How To Have A Bargaining Free Dental Practice?

In my last blog you saw how differentiation can help to have a competition free practice. I had also mentioned about adding "Extra Value", in this blogpost let’

Dental Photography: Top 10 Reasons Why You Should Pursue Dental Photography Daily

Photography has more than 50 applications in dentistry, Here is all you need to know WHY you are missing out on the MOST happening trend in dentistry today.

What Are The Basic Components Of A Website?

In this blog let’s understand the basic components of a website,Like all of us, a website also gets the identity with its name. There are many extensions

Dental Practice Marketing: Is Having Website Enough For Dental Practice?

Many dentists are enthusiastic when it comes to getting their first clinic website. After spending significant amount of time & money on planning, designing

Students Corner: Process For Issuing Migration Certificate

You need Migration Certificate from previous university before joining a new university.